Contact Support
Need help with StockWise? We're here for you.
Before Contacting Support
Check Available Resources
Many questions can be answered through our documentation:
- FAQ: Quick answers to common questions
- Troubleshooting: Solutions to common problems
- Search the docs: Use the search feature to find relevant articles
Gather Information
To help us assist you faster, please have ready:
- Store name: Your Shopify store name
- Issue description: What's happening vs. what you expected
- Steps to reproduce: How to see the issue
- Screenshots: If applicable
- Browser used: Chrome, Safari, Firefox, etc.
How to Reach Us
Email Support
Send an email to our support team with your question or issue.
What to include:
- Store name/URL
- Clear description of the issue
- Any error messages you're seeing
- Steps you've already tried
Response time: We aim to respond within 24-48 hours on business days.
In-App Feedback
Look for feedback or contact options within the StockWise app.
What We Can Help With
- Setup and configuration questions
- Feature explanations
- Troubleshooting errors
- Account and billing issues
- Feature requests and feedback
What We Cannot Help With
- Shopify platform issues (contact Shopify support)
- Third-party app integrations
- Custom development requests
- Business/inventory advice (we provide tools, not consulting)
Tips for Faster Resolution
Be Specific
❌ "The app isn't working"
✅ "When I click on a product from the dashboard, I get a blank white screen instead of the variant detail page"
Include Context
- When did the issue start?
- Did anything change recently?
- Does it affect all products or specific ones?
Share Screenshots
A picture often explains more than words. Include screenshots of:
- Error messages
- Unexpected behavior
- Settings configurations
Note What You've Tried
Let us know what solutions you've already attempted so we don't suggest duplicates.
Feature Requests
Have an idea to improve StockWise?
We welcome feature suggestions! Include:
- What problem would it solve?
- How would you use it?
- How important is it to your workflow?
Bug Reports
Found a bug? Help us fix it by providing:
- Exact steps to reproduce
- Expected behavior
- Actual behavior
- Browser and device info
- Screenshots or screen recordings
Response Expectations
| Day | Response Time |
|---|---|
| Business days | Within 24-48 hours |
| Weekends | Next business day |
| Holidays | Next business day |
Complex issues may require additional time for investigation.
Language Support
Our primary support language is English. We'll do our best to assist in other languages using translation tools.
We Value Your Feedback
Your feedback helps us improve StockWise. Don't hesitate to reach out with:
- Suggestions for improvement
- Documentation gaps
- Features you'd find valuable
- General comments
Thank you for using StockWise!
Quick links: FAQ | Troubleshooting | Documentation Home