Frequently Asked Questions

Most merchants complete setup in under 5 minutes. The initial data sync may take a few additional minutes depending on your catalog size:

StockWise works best with at least 30 days of order history for reliable forecasts.

✅ Yes! StockWise works with all Shopify plans that support apps:

• Basic
• Shopify
• Advanced
• Plus

StockWise tracks inventory at your primary location. Multi-location support is available for stores using Shopify's multi-location inventory feature.

Accuracy depends on your sales patterns and data history:

Consistent sales patterns  → 80-90% accuracy
Moderate variability       → 70-80% accuracy
Irregular patterns         → 50-70% accuracy
New products               → Limited until data builds

Forecasts are automatically updated daily based on your latest sales data. No manual action required.

This usually means:

• ❌ No recent sales history
• ❌ Product was recently added
• ❌ Inventory tracking not enabled in Shopify

Solution: Wait for sales data to accumulate or check Shopify product settings.

StockWise generates forecasts automatically. You can influence recommendations by:

• ⚙️ Adjusting safety stock settings
• ⚙️ Changing threshold values
• ⚙️ Modifying lead times

Order Now indicates your current stock has dropped to or below the reorder point.

Action Required: Place a purchase order soon to avoid stockouts.

Reorder Point = (Lead Time + Safety Stock Days) × Daily Consumption

Example:

Both require action, but Out of Stock is more urgent.

Overstock means your current inventory exceeds the overstock threshold you've set.

Consider: Running promotions or reducing future order quantities.

Notifications are sent at the time you specify, based on your configured time zone.

✅ Yes! You can add as many recipients as needed. Each will receive the same notification content.

Two options:

1. Set the notification status to "Inactive"
2. Remove yourself from the recipient list

Check these common issues:

Lead time is the number of days between placing a purchase order and receiving the inventory.

This affects when StockWise recommends reordering.

Safety stock is an extra buffer of inventory to protect against:

• 📈 Unexpected demand spikes
• 🚚 Supplier delays
• ⚠️ Quality issues

It's added to your lead time when calculating reorder points.

✅ Yes! You can override global settings on individual product pages:

1. Click on any variant in the dashboard
2. Click "Edit settings"
3. Set custom values
4. Save changes

Go to App Settings → Select your time zone from the dropdown → Save

This affects when notifications are sent.

We READ:

We DON'T:

• ❌ Modify your products
• ❌ Create or edit orders
• ❌ Access customer personal info
• ❌ Access payment information

✅ Yes. StockWise uses industry-standard security:

• 🔐 HTTPS encryption
• 🔒 Secure data storage
• ✅ GDPR compliant

When you uninstall StockWise, all your data is permanently deleted from our servers in compliance with GDPR requirements.

Check our pricing page for current trial and plan options.

Billing follows Shopify's 30-day billing cycle. You're charged through your Shopify account.

✅ Yes! You can uninstall the app at any time. Billing stops immediately upon uninstallation. No cancellation fees.

Try these steps:

1. 🔄 Refresh the page
2. 🗑️ Clear browser cache
3. 🌐 Check internet connection
4. 🌐 Try a different browser

Data syncs automatically. If data appears outdated:

1. ⏳ Wait a few minutes for sync
2. 🔄 Refresh the page
3. 📞 Contact support if issues persist

Products must have inventory tracking enabled in Shopify to appear in StockWise.

To check: Shopify Admin → Products → [Product] → Inventory → ✅ Track quantity